The European Union Digital Services Act (DSA) imposes new obligations on a wide range of digital service providers. Requirements include:
Cinder is a system of record that empowers Trust & Safety teams by integrating all core Trust & Safety workflows in a single platform - and in doing so provides the fidelity necessary to comply with the DSA. We’re built for excellence, not just compliance, because we know that harmful adversaries adapt even faster than the global regulatory environment evolves.
Store canonical policies in Cinder so all Trust & Safety decisions reference your own terms and conditions. This simplifies user communi- cation, auditability, and transparency. Access all of it (policies, decisions, communication) via API.
Investigate a network with the click of a button. Drag and drop users, messages, and other entities into access-controlled cases. Prioritize law enforcement requests and respond confidently.
Stop bouncing from tool to tool. Engage users directly and track policies, enforcements, and appeals from a single place.
Configure specialized protections for young users, report to NCMEC directly, and set protections for reviewer teams from within the Cinder UI.
Build and adapt your enforcement framework via Cinder’s no-code points-tracking system. Set thresholds, assign policy rationale, and configure automated communications with the click of a button.
Integrate directly with existing communications tools like Zendesk and Salesforce to manage user communications and streamline the reviewer experience to improve accuracy and accountability.
Content flagged by trusted flaggers is automatically dropped into operational review queues. Seamlessly understand flagger effectiveness over time.
Cinder’s leadership includes software engineers, operations and investigations leaders, and policy experts from Meta, Google, and Match Group and we work with some of the most advanced Trust & Safety teams. Rely on a team that has seen the good, bad, and ugly of Trust & Safety.
Interested in learning how Cinder can help you better tackle threats facing your platform?