Insights & Best Practices
Why Your Moderation Strategy Is Failing Users—and How to Fix It with Data Labeling
A step-by-step guide for teams that want to learn how to shift from an action-centric to a policy-centric moderation approach that is fair, transparent, and scalable.
Queues: Agility, Customization, and Automating Triage
We built Queues in the Cinder platform to be highly configurable. This post will look at how this flexibility enables faster process change and supports more automated reviews.
Trust & Safety: The Decision Spectrum and Organizational Structure
At Cinder, we conceptualize some of that complexity in the Decision Spectrum, a framework that describes a range of Trust & Safety decision types on a spectrum reflecting various levels of complexity.
Measuring Trust and Safety
Measuring the success (and limitations) of a Trust & Safety program is a complex process, particularly because many Trust & Safety departments are considered cost centers.
Countering Terrorism on Digital Platforms
Digital communications platforms are part of the geopolitical battlespace - and that reality will test platforms in new ways. No company will balance all the considerations perfectly – that cannot and should not be our expectation – but those companies that prepared for these moments will manage better than those that did not.
Trust & Safety: The Decision Spectrum and Organizational Structure
At Cinder, we conceptualize some of that complexity in the Decision Spectrum, a framework that describes a range of Trust & Safety decision types on a spectrum reflecting various levels of complexity.
Measuring Trust and Safety
Measuring the success (and limitations) of a Trust & Safety program is a complex process, particularly because many Trust & Safety departments are considered cost centers.
Countering Terrorism on Digital Platforms
Digital communications platforms are part of the geopolitical battlespace - and that reality will test platforms in new ways. No company will balance all the considerations perfectly – that cannot and should not be our expectation – but those companies that prepared for these moments will manage better than those that did not.
How Cinder Interviews Engineers
Engineers are at the center of everything we do at Cinder, so hiring people with the right skills to succeed at our stage of development is critical. Our engineering interview process is designed to identify those individuals.
Build vs. Buy: Trust & Safety Edition
Today, Trust & Safety teams have a robust set of vendor options and so face a question long-pondered by leaders in other areas of the business: whether to build or to buy.
The Trust & Safety Funnel: A Framework for Product, Operations, and Policy
By recognizing and understanding the interconnected roles that policy, product, and operations departments play, teams will be empowered to enhance cross-functional communication, anticipate and prepare for downstream changes, and work together more effectively.